Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and crystal care.
Orders & Shipping
Standard shipping typically takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders usually arrive within 10-14 business days.
Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Once your order ships, you'll receive an email with your tracking number. You can also check your order status by logging into your account or contacting us with your order number.
Yes! We offer FREE shipping on all orders over $75 within the US. Orders under $75 have a flat rate shipping fee of $5.95.
Products & Sizing
All our bracelets feature 8mm natural stone beads. This size provides a balanced look that works well for stacking and daily wear.
Measure your wrist just below the wrist bone. Our bracelets are made with high-quality elastic and typically fit wrists 6-8 inches comfortably. If you have a larger or smaller wrist, please contact us for custom sizing.
Yes, all our stones are 100% natural. Because they are natural, each bead may vary slightly in color, pattern, and appearance—this is part of their beauty and authenticity.
Absolutely! Stacking is encouraged. We recommend pairing grounding stones (black tourmaline, lava stone) closer to your hand, with intention stones (pyrite, amethyst) above. Check our Stone Guide for pairing suggestions.
Care & Maintenance
Remove your bracelet before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and harsh chemicals. Store in a cool, dry place. Wipe gently with a soft cloth to clean.
We recommend removing your bracelet before swimming, showering, or bathing. Prolonged water exposure can weaken the elastic cord and may affect certain stones (like pyrite or lava stone).
With proper care, your bracelet should last for years. The elastic cord may stretch over time with daily wear. If you notice significant stretching, contact us about restringing options.
Popular methods include: placing under moonlight overnight, using sound (singing bowls, bells), smoke cleansing (sage, palo santo), or placing on a selenite plate. Check our Rituals page for detailed guidance.
Returns & Exchanges
We accept returns within 30 days of delivery for unworn items in original condition. The item must be in its original packaging. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Yes! If you would like a different stone or size, contact us within 30 days of delivery. Exchanges are subject to availability.
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund at no additional cost to you.
Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.
Crystals & Meanings
Crystal traditions are cultural and personal. Many people find meaning and comfort in working with crystals as part of their mindfulness or intention-setting practices. However, we don't make medical claims. Crystals complement but don't replace professional medical care.
Trust your intuition! You can choose based on the stone's traditional meaning, the color you're drawn to, or simply which one catches your eye. Check our Stone Guide for detailed information about each crystal's associations.
Intention-setting is the practice of focusing your thoughts and energy on a specific goal or mindset. Many people use their crystal bracelet as a physical reminder of their intention, touching it throughout the day to refocus.
We recommend starting with Black Tourmaline (protection & grounding), Amethyst (calm & clarity), or Rose Quartz (love & self-care). These are versatile stones that work well for most people.
Still Have Questions?
We're here to help. Reach out and we'll get back to you within 24 hours.